Downloading Folders & Documents
Downloading Documents & Folders
Using the download feature, you can download individual or multiple documents, as well as entire folders.
If multiple documents or folders are selected, they will be downloaded as a ZIP file.
Download individual documents or folders:
Downloading Multiple Documents/Folders:
Troubleshooting
- Troubleshooting Known Download Issues
- Troubleshooting Downloading Folders via the Desktop App Using Safari
Troubleshooting Known Download Issues
When downloading documents and folders, the following technical limitations apply regarding file sizes:
- Single file: maximum 250 GB
- Multiple files/folders: maximum 20 GB
To get around these restrictions, you can download the files or folders in several steps.
Troubleshooting Issues When Downloading Folders Using the Desktop App with Safari
When downloading folders via the Safari desktop app, a new tab may open in the Safari browser with no content. The download does not start, and no further action takes place. This is due to a limitation of the Safari desktop app, as it does not support downloading folders. You can download individual files. Alternatively, you can use a different default browser to install the desktop app or use buildagil directly in the Safari browser.
Download, Download, Download, Download, Export, Export
Updated on: 30/07/2026