Articles on: Documents & plans
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Downloading Folders & Documents


As an alternative to downloading, documents can also be opened and edited directly in a local program without the need for manual downloading and subsequent uploading. For more information, see the following article: Opening Folders & Documents in a Local Program.


Downloading Individual Documents / Folders

Individual documents or folders can be downloaded directly via the three-dot menu. For folders, a ZIP file is created. PDF documents can also be downloaded directly via the QR code. For more information on version verification using QR codes, see the following article: Version Verification Using a QR Code for PDF Documents. If you need an older version of a document rather than the latest one, you can download it from the version history. For more information, see the following article: Document Version History.



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Downloading Multiple Documents / Folders

If multiple documents or folders are selected at the same time, they are downloaded together as a ZIP file. This allows you to efficiently download large amounts of data in a single step. Users with the appropriate visibility for folders and documents can download them. For more information on visibility and permissions, see the following article: Visibility & Permissions for Folders & Documents. If you want to share files with people who do not have access to the buildagil project, you can alternatively share them using the Send externally so that downloading is not necessary.



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Troubleshooting


If the following troubleshooting steps do not resolve the issue, please feel free to contact Support.



Troubleshooting Known Download Issues

When downloading documents and folders, the following technical limitations apply regarding file size:


Single file: maximum 250 GB
Multiple files/folders: maximum 20 GB


These restrictions can be circumvented by downloading the files or folders in several steps.


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Troubleshooting Issues When Downloading Folders Using the Desktop App with Safari

When downloading folders via the Safari desktop app, a new tab may open in the Safari browser with no content, and the download may not start. This is due to a limitation of the Safari desktop app, as it does not support downloading folders. Downloading individual files is not affected by this. Alternatively, you can use a different default browser to install the desktop app or use buildagil directly in the Safari browser.


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Updated on: 07/08/2026