Articles on: Invitation & Registration
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Accepting the Invitation


For information on system requirements, see the following article: System Requirements.


Invitation Email

The invitation to buildagil is sent by email from a project manager. Clicking "Accept Invitation" starts the registration process.



If you already have a Microsoft account associated with your email address, you can sign in with your Microsoft credentials as described in the next paragraph.


If you don't already have a Microsoft account registered to your email address, you can create an account with a password in just a few steps. You can find instructions for this in the following section: Accept the invitation with a new Microsoft account


Accepting the Invitation with an Existing Microsoft Account

After selecting "Accept Invitation," the login page will open automatically.



You can enter your email address here.


Please note that the email address you used to receive the invitation must be the same as the one you use to log in.



Enter your Microsoft account password and complete the sign-in process.



Afterward, access permissions can be verified and confirmed.



Automatic login can be enabled if desired. You will then be redirected to Project Home Page.



Accepting the Invitation with a New Microsoft Account

If there is no Microsoft account associated with the email address, the registration process will begin after you click "Accept Invitation."



The Microsoft service automatically detects that no account has been created yet. You can continue with registration using the form below.



The next step is to create a new password.



To verify your email address, a verification code will be sent to the email address you provided. You must enter the code to complete the registration.



Afterward, access permissions can be verified and confirmed.



You can optionally enable automatic login. You will then be redirected to Project Home Page.



Troubleshooting


If the following troubleshooting steps do not resolve the issue, please feel free to contact Support.



Troubleshooting When Creating a Microsoft Account

If you can't create a Microsoft account when accepting the invitation, it's often because of the email address you're using. You'll see the message "You can't sign up with a work, school, or university email address." Work email addresses cannot be used for personal Microsoft accounts if that domain is already assigned to a company (tenant). In this case, you cannot create your own account with that address. You cannot accept the invitation because Microsoft recognizes this domain as a work domain and blocks account creation.



Possible solution:
The organization uses Microsoft 365
If your organization uses Microsoft 365, a work or school account (Microsoft Entra ID) must be created by the relevant IT department. Once access has been released, users can sign in with their work email address. User accounts can be created at no additional cost. Licenses need to be assigned only if the user is to use specific Microsoft 365 services. For more information, see the following article: Add users and assign licenses in Microsoft 365.


No Microsoft account available
If your organization does not have any Microsoft accounts and you are still unable to create one, a new personal Microsoft account can be created using a free email address—for example, via outlook.com. This personal account must then be invited to the project in a new way so that the invitation can be accepted and access to buildagil can be granted.


Troubleshooting Issues with Blocked Account Creation

In some cases, Microsoft blocks account creation. A message stating "Account creation has been blocked" appears. This may be due to network conditions or security settings, for example. In such cases, the following steps may help:

  • Try creating it using a different network (e.g., mobile internet or a hotspot)
  • Try creating an account again later



Troubleshooting When Redeeming the Invitation

If the message "Error redeeming the invitation" appears when you open the invitation email, the invitation could not be processed correctly. The email address you used is already associated with a Microsoft or Azure tenant. When you open the email, the user will be automatically redirected to their own tenant.



This may be due to the following possible causes:

  • Another Microsoft account is already signed in to the browser, which prevents the invitation from being assigned correctly
  • There are policies or security settings in the organization's Microsoft or Azure tenant that are blocking the invitation


Possible solutions:


Troubleshooting Registration with a Family Account

Accepting the invitation with accounts from a Microsoft Family Account is only possible using the parent account. Registration is not possible with child accounts. While the invitation to buildagil can be accepted, registration will not be completed because child accounts get stuck in an endless loop of code requests and parent confirmation.



Possible solutions:

  • Subordinate users are set up with independent, full Microsoft accounts
  • Alternatively, you can set up a personal Microsoft account with a different email address and use that address to send the invitation


Registration, Sign Up, Log In, new Microsoft Account, Registration, Accept Invitation, Confirm Email

Updated on: 16/07/2026