Articles on: Contacts & users
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Deactivating / Reactivating Users


Deactivate User


Users can only be deactivated by a project administrator. For more information on permissions and visibility: Permissions & Visibility


Users who are no longer actively involved in the project can be deactivated. The user will receive a message via email that their access has been deactivated.
To deactivate a user, first open their contact information and then click Edit.



When editing, you must then select Disable user access.



Next, enter a reason for disabling access and click Disable Access.



The user is now marked as inactive and is visible only to project administrators.



The deactivated user receives an email notifying them that their account has been deactivated.



Reactivate a User


Users can only be reactivated by a project administrator. For more information on permissions and visibility: Permissions & Visibility


To reactivate a user, select the inactive user and click Edit.



In the edit screen, you must then select Re-enable access.



Clicking Enable Access will reactivate the user. The user will not be notified that they have regained access to the project.


Updated on: 16/07/2026