Troubleshooting
The following article describes how some errors and problems in connection with buildagil can be rectified.
Registration
Restart app
Delete local data
Deactivate preview version
Empty browser cache
Lost settings after restart
Many problems can be solved with the following steps. If your problem is not resolved despite the execution of these steps, buildagil support will be happy to help you.
The troubleshooting for the login is described in the following article: Troubleshooting during registration
Some problems can be solved by restarting buildagil.
To execute a new start, click on the profile picture and then on restart app.
A window will then open in which you can click on Restart to execute the new start.
If the problem is not solved by a simple restart, the local data can be deleted in a second step.
This may result in you having to log in again.
When you delete the local data, all unsaved content, such as comments, is lost.
To delete the local data, proceed as for a restart and then click on Delete local data in the window.
The preview version of buildagil provides access to the new roles of buildagil, which are in the final phase before the official release. As these roles are still in the final testing phase, problems may occur when using them.
By deactivating the preview version, buildagil is set to the normal version and the problems associated with the preview version disappear.
You can find more information on the preview version in the following article: Preview version
To deactivate the preview version, click on the profile picture and then on preview version.
If you have problems logging in to buildagil, it can often help to clear the browser cache. This will delete all saved login information. By deleting the cache, you will need to log in to buildagil again.
Google Chrome
Erklärung: Google Chrome
Quick access: chrome://settings/clearBrowserData
Microsoft Edge
Erklärung: Microsoft Edge
Quick access: edge://settings/clearBrowserData
Mozilla Firefox
Erklärung: Mozilla Firefox
Apple Safari
Key combination:
On a Mac, the cache can be emptied using the key combination cmd + alt + E.
Quick guide via developer menu:
Open Safari and click on Safari in the menu bar at the top left and then on Settings.
Go to Advanced in the settings at the top right and check Display "Developer" menu in the menu bar. The Developer option will then appear in the menu bar.
Click on the option you have just added and select Clear cache.
If the login to buildagil has to be executed again every time the device or browser is restarted, the buildagil Opener has to be reinstalled or other settings are lost, it may be due to the cache settings of the browser or operating system.
In these cases, the following steps can help.
Check whether incognito mode is being used
No data is saved in the cache in incognito mode. It should be ensured that the normal browser mode is used to retain the settings and login data.
Check settings for deleting browser data when closing
Check whether the browser is set to delete all browsing data on close. This can be done in Microsoft Edge under edge://settings/clearBrowsingDataOnClose. If this option is activated, it should be deactivated so that the data remains saved in the cache.
Check Windows settings
Some privacy settings in Windows can also prevent the browser from saving data. These settings should be checked. If necessary, they must be adjusted by the internal IT department.
Registration
Restart app
Delete local data
Deactivate preview version
Empty browser cache
Lost settings after restart
Many problems can be solved with the following steps. If your problem is not resolved despite the execution of these steps, buildagil support will be happy to help you.
Registration
The troubleshooting for the login is described in the following article: Troubleshooting during registration
Restart app
Some problems can be solved by restarting buildagil.
To execute a new start, click on the profile picture and then on restart app.
A window will then open in which you can click on Restart to execute the new start.
Delete local data
If the problem is not solved by a simple restart, the local data can be deleted in a second step.
This may result in you having to log in again.
When you delete the local data, all unsaved content, such as comments, is lost.
To delete the local data, proceed as for a restart and then click on Delete local data in the window.
Deactivate preview version
The preview version of buildagil provides access to the new roles of buildagil, which are in the final phase before the official release. As these roles are still in the final testing phase, problems may occur when using them.
By deactivating the preview version, buildagil is set to the normal version and the problems associated with the preview version disappear.
You can find more information on the preview version in the following article: Preview version
To deactivate the preview version, click on the profile picture and then on preview version.
Empty browser cache
If you have problems logging in to buildagil, it can often help to clear the browser cache. This will delete all saved login information. By deleting the cache, you will need to log in to buildagil again.
Google Chrome
Erklärung: Google Chrome
Quick access: chrome://settings/clearBrowserData
Microsoft Edge
Erklärung: Microsoft Edge
Quick access: edge://settings/clearBrowserData
Mozilla Firefox
Erklärung: Mozilla Firefox
Apple Safari
Key combination:
On a Mac, the cache can be emptied using the key combination cmd + alt + E.
Quick guide via developer menu:
Open Safari and click on Safari in the menu bar at the top left and then on Settings.
Go to Advanced in the settings at the top right and check Display "Developer" menu in the menu bar. The Developer option will then appear in the menu bar.
Click on the option you have just added and select Clear cache.
Lost settings after restart
If the login to buildagil has to be executed again every time the device or browser is restarted, the buildagil Opener has to be reinstalled or other settings are lost, it may be due to the cache settings of the browser or operating system.
In these cases, the following steps can help.
Check whether incognito mode is being used
No data is saved in the cache in incognito mode. It should be ensured that the normal browser mode is used to retain the settings and login data.
Check settings for deleting browser data when closing
Check whether the browser is set to delete all browsing data on close. This can be done in Microsoft Edge under edge://settings/clearBrowsingDataOnClose. If this option is activated, it should be deactivated so that the data remains saved in the cache.
Check Windows settings
Some privacy settings in Windows can also prevent the browser from saving data. These settings should be checked. If necessary, they must be adjusted by the internal IT department.
Updated on: 15/11/2024