Accepting the invitation
- Invitation email
- Accepting the invitation with an existing Microsoft account
- Accepting the invitation with a new Microsoft account
- Troubleshooting when creating a Microsoft account
- Troubleshooting for blocked account creation
- Troubleshooting when redeeming the invitation
Invitation email
The invitation to buildagil is sent by e-mail from a project manager. Click on "Accept invitation" to start the registration process.
Accept the invitation with an existing Microsoft account
After selecting "Accept invitation", the registration page opens automatically.
The e-mail address can be entered here.
Enter the Microsoft account password and complete the sign-in process.
The access authorization can then be checked and confirmed.
Optionally, automatic login can be activated. You will then be redirected to Project start page.
Accept the invitation with a new Microsoft account
If no Microsoft account exists for the e-mail address, the registration will be started after clicking on "Accept invitation".
The Microsoft service automatically recognizes that no account exists yet. Registration can be continued via the following screen.
In the next step, a new password can be created.
A verification code will be sent to the e-mail address provided to confirm the e-mail address. The code must be entered to complete the registration.
The access authorization can then be checked and confirmed.
Optionally, automatic login can be activated. You will then be redirected to Project start page.
Troubleshooting when creating a Microsoft account
If a Microsoft account cannot be created when accepting the invitation, this is often due to the email address used. The message "You cannot register with a business, school or university email address" appears. Company addresses cannot be used for personal Microsoft accounts if this domain is already assigned to a company (tenant). In this case, no personal account can be created with this address. The invitation cannot be accepted because Microsoft recognizes this domain as business and blocks the account creation.
Possible solution:
The organization uses Microsoft 365
If your organization uses Microsoft 365, a Microsoft account must be set up by the responsible IT department. As soon as access has been released, you can log in with your company address.
No Microsoft account available
If your organization does not have any Microsoft accounts and creation is still not possible, a new personal Microsoft account can be created with a free address - e.g. Via outlook.com. This personal account must then be given a new invitation to the project so that the invitation can be accepted and buildagil can be accessed.
Troubleshooting for blocked account creation
In some cases, account creation is blocked by Microsoft. The message "Account creation has been blocked" appears. This may be due to network conditions or security settings, for example. In such cases, the following measures can help:
- Try creation via another network (e.g. Mobile Internet or hotspot)
- Try creating an account again at a later date
Troubleshooting when redeeming the invitation
If the message "Error redeeming invitation" appears when opening the invitation email, the invitation could not be processed correctly. The email address used is already assigned to a Microsoft or Azure tenant. When opening, the user is automatically redirected to their own tenant.
This can have the following possible causes:
- Another Microsoft account is already logged in to the browser, which means that the invitation is not assigned correctly
- There are policies or security settings in the organization's Microsoft or Azure tenant that block the invitation
Possible solutions:
- Open invitation in an incognito/private browser window
- Internal IT can customize security settings and allow cross-tenant access. Further information can be found here: Cross-tenant access with Microsoft Entra External ID
Registration, Register, Sign in, New Microsoft account, Registration, Accept invitation, Confirm e-mail
Updated on: 27/06/2025